Refund Policy

Returns & Exchanges

Thank you for shopping at The MIX beauty.

If you are not completely satisfied with a product for any reason, please contact our Customer Care team within 30 days of the purchase date. We’re happy to go over your concerns and chat about the best way to get the most out of your purchase.

If we can’t make this product work for you, we’re more than happy to arrange for a return or exchange of the item. All returns/exchanges need to be made within 30 days of purchase.

At this time, we can only accept returns/exchanges on three individual items in any 365-day period. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. We apologize for any inconvenience this may cause.

Customers are responsible for return shipping charges, unless the return was a result of damage or error. Please return the product via UPS or US mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

All returned merchandise must be in its original packaging. All parts, pieces,  printed materials, promotional items, gifts with purchase and any original product packaging must be returned. (You may keep free gifts and gifts with purchase, but we may charge your account for the full value of the gift.) Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging.

Return items damaged in transit will not be accepted for return or exchange. Please insure your return with the carrier.

 

Broken/Damaged Items

Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. If you find any discrepancy in an order please do not throw away or destroy any part of the packaging, box or products or we will not be able to assist you to obtain a refund or exchange. It is very important that you retain these materials as we must have them in order to make a claim with the appropriate shipper and without them it is impossible to submit a claim. If possible, please take a picture of the box and/or any damages and retain those for any claims. Thank you.

 

Non-returnable items

Any clearance items, discontinued items, final sales items, purchased samples are considered final sale and non-returnable.

 

* Please note we cannot refund unwanted items.

 Any original shipping fees are non-refundable.

 We do not refund unwanted items and we do not refund postage on unwanted items. We will not refund postage costs where we find no reported damage or fault once the return is received.

In all other circumstances we will refund postage together with your item. We ask you to provide a receipt of the postage back to us.

We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.

If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us.